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Here's a list of our most Frequently Asked
Questions. You should find your answer here. If not
email
us
and we'll have
an answer for you as soon as possible. |
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Q: Who is PaphosProperty.com? |
| A: PaphosProperty.com, is a web-based advertising company based in Paphos
and specialising in
renting quality properties only in the Paphos region of Cyprus. All our properties and
services are illustrated on our website. This site provides a
cost-effective way of allowing guests to book directly and stay in
quality, individual properties at lower prices to booking through a travel
agent or tour operator. |
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Q: How do I book my accommodation? |
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Through the links on the property details, by email
or telephone us on 0044 0208 123 6191 |
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Q: How is payment made? |
| A: Payment can be made by cheque, by bank transfer or by credit/debit
card. |
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Q: How do I get the keys and gain access to the accommodation?
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| A: After the balance payment has been made you will receive full directions and key/access instructions to
your accommodation. The email will also contain links to get quotes for
car hire and airport taxi transfers from local companies. If we arrange
your taxi transfers, we ensure the driver is supplied with the address and
directions to your accommodation. |
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Q: What if there is a problem while I am at the villa, who do I
contact? |
| A: All our villas and apartments are required to have property management.
You will be supplied with the property manager's telephone numbers. You
should contact the property manager if you have a problem or have any
questions. Normally the property manager will visit you at an early stage
of your holiday to make sure you have settled-in and have any questions.
Typically the property manager will visit the morning following your
arrival day before 12pm. If you have a problem and the property manager is
not contactable for any reason, you can call PaphosProperty.com on: 0044
0208 123 6191 and we will assist you in any way we can.
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Q: What number should I use to call PaphosProperty.com? |
| A: We can be contacted by ringing
0044 0208 123 6191 . Alternatively e-mail
the desk at:
paphosproperty.com@gmail.com |
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Q: Is Air-Con and heating included in the price of the accommodation,
or is it an extra? |
| A: It is standard practice in Cyprus not to include air-conditioning in
the price but to offer it as an optional extra. With A/C included, the
villa price would be higher to reflect this (typically £80 GBP per week
higher for a 3 bed villa). The main reasons A/C is
not added to the villa price: depending on the time
of the year (cooler months) or the size of your
party (2 or 4 people staying in a 6 bed villa) you
would be paying for units that you would not use.
A/C as an optional extra: on your arrival you can
decide if A/C is required and what units you want.
Typically the price of A/C is £4.25 Euros per unit per day and you
would pay the property manager directly. Some owners offer A/C free of
charge as an incentive to book with them and this will be shown in their
property details. |
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Q: Are the rates per person or for the entire property? |
| A: Our rates are for the entire property on a weekly basis. |
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Q: Are the prices in Stirling or Euros? |
| A: All prices quoted are in British Pounds Sterling (GBP). |
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Q: On which days do property bookings usually commence? |
| A: Most property "changeover days" are flexible. Some owners prefer
Wednesdays or Sundays as the majority of the flights from the U.K. are on
these days. |
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Q: What is the required length of stay? |
| A: A minimum 7-night stay is required. |
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Q: Aren't villas more expensive than a hotel? |
| A: You'll see that many properties are often much cheaper than prices of
hotels of the same quality standard. Villa rentals offer more privacy,
more comfort and more freedom than hotel rooms. Your holiday accommodation
also comes with a fully equipped kitchen, making a Cyprus vacation rental
an economical choice. When two or more people are travelling, a rental is
usually considerably less expensive than staying in hotel rooms and eating
all of your meals out. When you factor in all the benefits and amenities
of a private villa and private pool or similar property, you'll quickly
realize that our Paphos properties offer superb value. (Remember to
compare rates per room/per night). |
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Q: What is your deposit and cancellation policy? |
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A: For most of of our properties the following
standard practices apply: A 30% deposit is required
to hold a reservation. Reservations are not
considered firm until the deposit, in cleared funds
is received. The balance of your payment is due 8
weeks prior to your arrival date. In the event of
you cancelling the booking, no refund is made. It is
therefore strongly recommended that you take out
Travel Insurance. We recommend you pay by credit or
debit card as the card issuer will offer a level of
insurance cover. Please check with the card issuer
to see what level of insurance is provided. |
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Q: Do mobile phones work in Cyprus? |
| A: Generally most GSM network mobile phones do work in Cyprus although at
times reception can be erratic and some locations are unsuitable for
mobile telephones (mountains), so we advise that you check with your
airtime provider. |
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Q: Is Travel Insurance Required? |
| A: Yes, it is strongly recommended that you arrange comprehensive travel
insurance to include accommodation cancellation. If your require
assistance in this respect contact us. |
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Q: Are Visas Required? |
| A: Visas are not required for EEC passport holders although a full
passport valid for at least 3 months from your date of return is required.
If you do not hold an EEC Passport, or require any further Visa
information, we recommend that you check before you book your villa, with
the Cyprus High Commission (Tel: 0207 499 8272) as to whether a visa is
required in your case. |
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Q: Are Vaccinations Required? |
| A: No inoculations or vaccinations are compulsory for UK residents, but
the DHSS does recommend certain health precautions for travelers - see
their leaflets SA40 and SA41 for details (obtainable from your local Dept.
of Health office) or ask your doctor. Should you be taking any form of
medication, take adequate supplies with you and carry them, as well as
items like contact lenses, in your hand luggage only. |
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Q: What is the currency used in Cyprus? |
| A: The Cypriot currency is
Euros. We recommend you take most of your spending money in the
form of traveller's cheques (Sterling), although in the major tourist
centres the banks should cash cheques written in conjunction with a
Eurocheque card, and credit cards are widely accepted. You can also
withdraw money from cash machines. |
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Q: Are the Safety Standards and Regulations the same as in the UK? |
| A: The safety standards and regulations in operation in Cyprus may not
reach the same level as those we enjoy in the U.K. The monitoring,
enforcement and compliance with these local regulations is a matter for
the authorities of that country and the foreign supplier of the services
concerned. The general standards of safety and hygiene, fire precautions
etc, will generally be lower than in the U.K. Liability insurance
requirements vary considerably from country to country, as does the
responsibility placed on an organisation by local law. Please therefore
take all precautions to protect yourself and your family whilst on
holiday. |
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Q: What about insects and pests? |
| A: Some villas and village houses are often located in rural areas.
Indeed, for many people, this is one of their great attractions. However,
having open countryside nearby or a location within a working village,
'friendly locals' can include more than the village priest. Ants, lizards,
wasps, spiders, field mice, snakes, field rats etc. are not uncommon in
Cyprus although no more numerous than anywhere else in the Mediterranean.
So, if you or any of your party are likely to be squeamish about a
possible visit from local wildlife, we recommend you check with us as to
the suitability and location of your chosen accommodation before you book. |
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Q: What are the check in and check out times? |
| A: Access to properties will be after 3pm to allow for cleaning and have
to be vacated by 10am on day of departure. |
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Q: What if I have a late flight and the check-out time is 10 am? |
| A: Depending on the arrival time of the guests following, the property
manager may be able to extend your check-out time. This normally can't be
later than 12pm as the property manager and cleaners have their schedules
and the property needs to be cleaned and made-ready for the next arrivals.
Late flights a common "problem" and the property manager will be able to
offer advice on where to store luggage, etc. A good tip is to use the
nearest hotel and pay for a room only for half a day (this is very
economical). This way you can use the hotel's facilities, store luggage
and have a shower before departure. You can arrange for your return taxi
to collect you from the hotel. If you have hired a car which you have
booked to leave at the airport, you will have the car to store your
luggage in. To request a later check-out time you will need to speak to
the property manager on arrival. This decision can only be made by the
property manager and will depend on the booking following yours. A
decision cannot be made earlier than your arrival because of any
potentially late booking. |
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Q: Is a car required? |
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A: It depends on the location of the property and the property details
will give an indication if a car is necessary. However, we strongly
recommend that guests reserve a car. Often properties can be too far to
walk to conveniences and in some locations public transport is limited.
You will be given a link to get a car hire quote from a preferred local
company no later than 2 months before your arrival. |
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Q: Can you arrange transfers to and from the airport? |
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A: Yes, at your request we can arrange for you to be collected from the
airport and delivered to your accommodation (and from accommodation to
airport). Prices on request. This service applies to Paphos Airport only. |
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Q: Do the villas have telephones or internet access?
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A:
Unless otherwise stated on the property details,
villas do not have the use of a telephone or
internet access. To make telephone calls you can
either use local phone boxes, your own mobile phone
or purchase a 'pay as-you-go' card from kiosks and
supermarkets or from the local Cytanet Office. There
are now many internet cafes located in Paphos and
many of the hotels offer internet access. |
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Q: Are towels and linen provided? |
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A:
Bed linen and bathroom towels are provided at all of
our properties. We advise that you bring your own
towels for pool/beach use as these are not provided,
unless otherwise stated on the property details. The
towels supplied are only for use inside the property
and are not to be used outdoors, on the sun beds or
at the beach. Towels and linen are usually changed
at the end of 7 days unless otherwise stated.
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Q: What is the electricity
voltage? |
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A: The
voltage is the same as in the UK - 240 volts, with
3-pin plug sockets. |
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Q: How often is the villa cleaned? |
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A: All of our properties are cleaned and made-ready prior to your arrival
and there is a change of sheets and towels after 7 days. |
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Q. What if I have left personal belongings after departure from the
accommodation? |
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A: Please bear in mind it is the responsibility of guests to ensure that
all belongings are removed from the villa at the end of your holiday.
Before departing from your accommodation please ensure you check the villa
thoroughly for your personal belongings i.e. the safety deposit box,
wardrobes, drawers, under beds, bathroom cabinets, clothes line etc.
Unfortunately, PaphosProperty.com is unable to return items discovered
after your departure. Each villa requires servicing before the next
arrival and cleaning teams will remove and discard any items left in the
property following your departure. If you are able to notify us quickly
enough we will do our best to track non- perishable items down for you and
arrange for them to be stored at our office in Paphos from where you can
arrange collection by courier. |
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Q: What if I want to give you some feedback? |
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A: We welcome your suggestions in order to constantly improve our service.
Email us at paphosproperty.com@gmail.com |
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